Online booking service for beauty professionals — «Book Me».
Revision of 04.07.2026
1.1. This User Agreement (the «Agreement») governs the relationship between the Administration («we») of the «Book Me» service, the owner of the service, and any person using the service (the «User», «you»).
1.2. The «Book Me» service is a software product (the website zapis-master.ru and/or a Telegram bot) that lets clients book beauty professionals online (the «Service»).
1.3. The Service is an information intermediary: it provides the technical platform for Clients and Professionals to interact, but does not itself provide beauty services and is not a party to the contract between a Client and a Professional.
1.4. Starting to use the Service (registering, making a booking, publishing a profile) constitutes full and unconditional acceptance of this Agreement. If you do not agree — do not use the Service.
1.5. The Administration may amend the Agreement unilaterally. A new revision takes effect once published at zapis-master.ru, unless stated otherwise. Continued use of the Service means acceptance of the changes.
Client — a User who uses the Service to find professionals and book services.
Professional (Provider) — a User (master, specialist, salon) who publishes information about themselves and their services and accepts bookings via the Service.
Professional's Service — a beauty service (manicure, haircut, cosmetology, etc.) provided by a Professional to a Client.
Account — a User's set of data for accessing the Service.
Booking — a Client's request to receive a Professional's Service at a specific time, placed through the Service.
3.1. Certain features require registration with a phone number, name and/or e-mail address.
3.2. The User undertakes to provide accurate data and keep it up to date.
3.3. The User is solely responsible for keeping their login credentials safe and for all actions taken under their account.
3.4. The User must immediately notify the Administration of any unauthorised access to their account.
3.5. The Service may be used by persons who have reached the age at which, under applicable law, they may independently enter into transactions. Bookings for minors are made by their legal representatives.
4.1.1. The Client selects a Professional and a service and places a Booking for an available time.
4.1.2. A Booking expresses the Client's intent to receive the Service and does not replace a contract with the Professional.
4.1.3. The terms of the service, its price, and the payment, cancellation and refund procedures are determined by the Professional, not the Administration.
4.1.4. The Client undertakes to arrive on time or to cancel the booking in the manner set by the Professional.
4.1.5. By accepting this Agreement, the Client consents to receive from the chosen Professional, via the bot, messages related to their bookings (confirmations, reminders, change and cancellation notices) as well as informational and promotional messages (open slots, offers, personal deals). The Client may opt out of promotional broadcasts at any time — using the opt-out button under such a message; the opt-out is enforced by the Service automatically, while messages related to the Client's bookings keep being sent.
4.2.1. The Professional independently publishes accurate information about their services, prices, schedule and qualifications.
4.2.2. The Professional warrants that they have the right (including any required permits, licences, self-employed/sole-trader status, etc., where the law requires it) to provide the stated services.
4.2.3. The Professional is solely responsible for the quality and safety of the services provided, for settlements with the Client and for compliance with tax law.
4.2.4. A Professional who receives Clients' personal data via the Service undertakes to process it in accordance with applicable data protection law.
4.2.5. The Professional sends mass (promotional) broadcasts only to their own Clients and in accordance with advertising law. The Service automatically excludes Clients who have opted out from such broadcasts; the Professional must not circumvent that opt-out.
5.1. The Service is provided free of charge; no payments, fees or recurring charges apply at this time. This does not mean the Administration cannot decide to introduce a charge for its services.
6.1. The Administration may:
6.2. The Administration undertakes to make reasonable efforts to keep the Service operational but does not guarantee its uninterrupted or error-free operation.
7.1. The Service is provided «as is».
7.2. The Administration is not liable for:
7.3. The Client and the Professional resolve any dispute over the service provided directly between themselves.
8.1. Exclusive rights to the Service, its design, source code, trademarks and content belong to the Administration or are used on lawful grounds.
8.2. The User may not copy, modify or distribute elements of the Service without the Administration's written permission.
8.3. By posting content (work photos, reviews, descriptions), the Professional/Client grants the Administration the right to use it as part of operating the Service.
9.1. Users' personal data is processed in accordance with the Privacy Policy, which is an integral part of this Agreement.
9.2. Personal data is processed in accordance with Federal Law of the Russian Federation No. 152-FZ «On Personal Data».
10.1. This Agreement is governed by the law of the Russian Federation.
10.2. Disputes are resolved through negotiation and, failing agreement, in the court at the Administration's location, unless mandatory consumer-protection law provides otherwise.
10.3. If any provision of the Agreement is held invalid, the remaining provisions stay in force.
10.4. Contact for enquiries: support@zapis-master.ru.